Terms

Check-In / Check Out

Guest check-in time is 24 hrs if rooms are requested prior to check-in time, early arrivals will be accommodated only when rooms become available. For confirmed early check-in book the room one day in advance.

Check-out time is 24 hrs Hotel staff can store luggage on a complimentary basis for those guests who have checked out, but are not yet departing the Hotel.

Guests must be at least Twenty (20) years of age or be accompanied by someone at least Twenty (20) years of age to check in.

Guests must be carry Identity proof while check – in (Aadhaar Card, Passport, Driving License, Voter ID, and Marriage proof) if Guest are 2 Adults (Male and Female) both ID proofs are mandatory.

Child

  • Child up-to 9 years of age will be complimentary sharing parent’s bed.
  • Child between 10 to 12 years of age will be charged 50% of the extra bed charges without bed.
  • Child above 12 years of the age will be charged full tariff amount with an extra bed.
  • If two adults with two Children between 6 to 12 years of the age in a room, then one child will be charged full tariff with one extra bed and second child will be charged 50% of the extra bed without bed.

Guarantee

All bookings must be guaranteed at the time of reservation by advance deposit through Cash/Cheque/Credit Card or Travel Agency. All major credit cards are accepted. An advance deposit of 50% of the accommodation charges is required to guarantee the booking. The reservation will not be confirmed if the total balance amount is not deposited before 20 days to the arrival date.

Changes to Reservation

If client want to change or delay the reservation, they must contact Hotel Reservation Department before a certain date. All requested changes to reservation or delay are subjected to Hotel The Ocea International Hotel, Bangalore sole discretion.

Cancellation Policy

  • If cancelled, 3 days prior to the arrival date/s no retention charges will be levied.
  • If cancelled, 02 days prior to the arrival date/s 20% retention charges is levied.
  • If cancelled, 24 Hours prior to the arrival date/s one night retention charges (First night) is levied.
  • Amount will be refunded as per above parameters & will be refunded through cheque/online within 7 working days & will not be refunded in cash.

MODE OF PAYMENT

Cash Payment

If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees at the time of checkout. One night advance deposit is required and will be returned to you or settled to your final billing on your departure date.

Debit/Credit Card Payment

  1. For Online Reservation:- The Ocea International Hotel, Bangalore assure a safe and secure credit card transaction. The details of card and transaction will not be shared with anyone except third party service provider.
  2. Payment at Hotel:- Photo – Identity proof is required of the guest whose Debit Card / Credit Card is being is used.

Cheque Payment

Cheque payments are not accepted at the time of Check-out. However, payment through cheque can be made for booking, if booking is made at least three days before, when banks are operational. Such booking shall be confirmed only when cheque is honored and money is credited in Hotel’s account.

Demand Draft Payment

DD in the favour of “The Ocea International Hotel, Bangalore” is accepted.

Advance Deposit

Advance deposits for The Ocea International Hotel, Bangalore can now be made at HDFC Bank in India, ICICI Bank in India. Please read the following terms & conditions before making your advance deposits.

Account Name: – The Ocea International Hotel, Bangalore

Account Number: – 00762530001464

Bank Name: – HDFC

IFSC Code.:- HDFC0000076

Branch Name: M G Road

Account Name: – The Ocea International Hotel, Bangalore

Account Number: – 000205016884

Bank Name: – ICICI

IFSC Code:- icic0000002

Branch Name: Commissariat Road

Terms and Conditions

This facility is for the convenience of our guests and travel partners who may like to pay in advance.

It is recommended to provide us the details of the advance payment deposited along with the scan copy of the deposit slip. Regarding deposited amount, if full information is not provided then the amount will be lost as unidentified and Hotel will not be responsible for the deposit.

The advance paid is acceptable only for confirmed reservations, payment made for waitlisted reservations will not be deemed acceptance of either payment or room confirmation.

We will accept cheque as advance deposits however, please note that this will be acceptable subject to its realization before check-in. Mere deposit of cheque will not be deemed acceptance of an advance payment.

Rooms Policies

Maintaining the integrity of room’s furniture arrangement is vital. Furniture, fixtures, artwork, etc. may not be moved or removed. Additional furnishings, including folding tables, may not be added to suites. As many as one extra bed may be added on a daily basis on extra bed charges.

Please note exhibits and displays are not permitted on guest room floors or in the rooms, and signage is not permitted in the corridors, elevator or on doors. Furthermore, taping or affixing of any materials to walls, floors or ceilings is not permitted.

Food and beverage for rooms should be ordered through the Hotel Room Service Department. No outside company or vendor will be permitted to provide items or catering for the rooms. Outside food is not allowed in the rooms or in the hotel premises. Hotel is not held responsible if guests consumes outside food and get adversely affected by the bad quality of outside food.

Please be advised room numbers cannot be pre-assigned or confirmed in advance. You may contact reservations department or front office department for assigning the room on arrival. Guest may ask for their preference of rooms.

Baggage Storage Policy

The hotel does not provide storage facility other than rooms reserved by the client/guest/company and will not accept liability for any damage incurred to uncollected material. All goods stored will be at the client’s/guest’s/company’s own risk. The hotel is not liable for any damage or loss of goods left in the hotel, prior to, during or after the stay.

DO NOT DISTURB POLICY

All of our guest rooms are equipped with “Do not Disturb” (DND) signs. When the “DND” sign is placed on the door handle and visible on the outside of the door, the staff members will be alerted not to knock or enter the room for any reason. When the “DND” sign is in place, your room will not be serviced.

Management reserves the right to enter in a room even with a known status of “Do Not Disturb” in case of an emergency or if suspected illegal activity is taking place or more than 12 hours have passed and sign of DND is continuing then after giving phone call, if same is not responded then also after knocking the door, entry shall be made.

HOUSEKEEPING

We provide housekeeping services at any time that is convenient to the guest up to 8pm. Please alert the front desk, or a housekeeping supervisor, if you would like to schedule service at a particular time. Guests that return after 8pm to find that they left the DND on the door will not be able to have full service of the room, but an attendant will empty garbage and provide new towels and amenities. Should you need further assistance please contact the front desk.

Valet Laundry

The hotel provides Laundry and Dry Cleaning service. Same-day service is available. If the clothing is received by 8.00 AM, it will be returned that evening by 8.30 Pm. Express Service is not available. Please review the provided valet laundry form in your room or contact the front desk for details and rates

Pet Policies

All pets are strictly prohibited on the Hotel property.

Promotion Policy

If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions at its sole discretion without any notice.

NO IN-ROOM PARTY POLICY

Hotel The Ocea International Hotel, Bangalore enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given not to create disturbance in the hotel. If this warning is not followed, the guest will forfeit all charges, payments, taxes and fees and must leave the hotel immediately.

Signage and Display Advertising

Hotel retains exclusive rights to all display advertising within the Hotel Premises.

Any signage or banners approved by Hotel must be professionally made and may only be hung or posted in the presence of Hotel authority (subject to charge).

No flyers, advertising materials or free samples shall be produced, placed or distributed, without the prior written approval of the Hotel.

Trademark

Guest shall not be allowed to use or exhibit at any place in any manner any trademark, trade name, or service mark owned or registered by them or the other party, its parent, subsidiaries or affiliates without prior written approval of the Hotel Management.

Damage to Property

Guests shall be liable for any damage, except normal wear and tear to Hotel asset. Guest will not, and shall not permit others to, drive nails, tacks, hooks, screws, or other items into any part of the Hotel rooms or Hotel equipment or property. Guest shall keep the Hotel room in a good condition and maintain hygiene and cleanliness.

Also in case of events, any damage caused to the hotel by the vendor or the client, the hotel will be claiming the recovery charges from the guest (booker of the event or the company holding the event).

No fire-acts or an act causing threat to human lives is non-permissible in hotel premises.

Lost and Found Property

Hotel is not responsible for any surveillance loss, damage, or theft during your stay or function. Hotel has provided the electronic safety lockers.

Should any guests lose personal belongings whilst staying at Hotel The Ocea International Hotel, Bangalore, if recovered, the item will be recorded as ‘found’. Hotel The Ocea International Hotel, Bangalore keeps detailed records of all ‘found’ items, and will make a reasonable effort to contact the guest if an item is left in the hotel’s guest room after the guest has checked-out which will be placed in our Lost & Found safety box. We will ship items back at the owner’s expense & risk.

Any items in the Lost & Found, which are not claimed within Thirty (30) days, will be donated to a local charity or discarded.

Arms & Ammunition

Guest shall not be allowed to carry any arms, firearms or ammunition with them within the hotel compound. Even in the name of personal security guard/body guard, guest shall not be allowed to have any arm, firearms, ammunition. If it is found at any point of time that this norm is violated by the Guest or any person accompanying him, shall be taken seriously and the guest and/or the accompanying person shall have to leave the hotel premises immediately settling the bill. This policy is without prejudice to Hotel Management right to immediately report the matter to concerning authorities.

Security

Hotel does not assume liability for any items left unattended in any area of the hotel. Hotel may require security officers for certain occasions. In order to maintain adequate security measures Guest may be required to inform Hotel security personnel as determined by the Hotel Security department.

Hotels consider guest comfort and security as our priority, particularly when faced with today’s global security challenges. Advanced security technologies to facilitate safeguarding your security, such as; integrated surveillance systems. As our valued guest, we are committed to creating an environment of security and well-being throughout your stay. Our security personnel patrol the premises 24 hours a day. CCTV cameras are installed strategically in all public areas.

No outside contractors/vendors/ decorators-caterers will be allowed in the hotel premises.

Illicit Activity

The hotel will report all suspected illegal activity to the appropriate authorities and reserves the right to refuse service to anyone suspected of involvement in such activity. The hotel reserves the right to enter any area of the hotel, including guestrooms, should there be a reason for suspicion of illegal activity or if we suspect our property, staff, or guests are at risk.

Smoking / Spitting Pan Masala Policy

Effective 2nd October 2008, the Government has introduced a “No-Smoking” legislation for hotels, restaurants and all public places.

As a consequence, Smoking is prohibited in all public areas of the hotel and in “non-smoking” rooms, including rooms with a balcony.

Smoking is not permitted in any other indoor public space, including: restaurants, lounges where food is served, hotel lobbies, elevators, guest room hallways, meeting and convention areas, and other indoor public spaces.

Smoking is allowed in designated “smoking” areas of the hotel. Should you desire a smoking bedroom, please let us know. We shall endeavour to reserve a smoking bedroom for you, subject to availability.

Chewing of Tobacco, Paan, Paan Masala & Spitting are strictly not allowed for consumption in and around the premises of the hotel. Any damage in any manner will be liable to be charged for.

Alcohol Policy

Guests can bring outside alcohol into the hotel rooms for consumption but hotel staffs are not allowed to bring alcohol from outside.

Alcoholic beverage service is not allowed below 21 years of age. It is restricted to those 21 years or older with valid identification.

Music and Sound Policy

No Loud music is permissible at any of the outdoor venues or after 2200 Hours in our Banquet Halls, lawns, Conference hall & Terrace premises. Please note that usage of Styrofoam/plastic glasses / Gas Balloons is prohibited for any indoor functions.

Only contracted vendors of the hotel i.e. for Sounds, DJ, Orchestra, Photo / Videography or Event management arrangement required by the party will be allowed in the hotel.

Guest Behaviour Policy

If the management of The Ocea International Hotel, Bangalore has reason to believe that a behavior of any guest will affect the smooth running of the Hotel Business, its security or reputation the management has right to cancel the stay of the guest without liability.

Guest will at all-time maintain complete discipline and decorum while on our property and in our rooms. Public intoxication will not be tolerated on our property. Guest shall not act in a manner that may disturb other hotel guests. Proper & elegant dress code (even in the swimming pool, a proper costume only is allowed) must be followed, No Running, Shouting, Foul language, Rough housing or Horseplay allowed in any area of the hotel property.

Disrupting the guests’ experience with inappropriate behavior including harassment, offensive or insulting language or any other means deemed inappropriate by management will result in dismissal from the property in addition to paying for any charges the hotel incurs as a result of the disruption.

The management reserves for itself the absolute right of admission to any person in the hotel premises and to request any guest to vacate the premises at any moment without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In case of default, the management will be entitled to remove belongings of the guest from the premises occupied by the guest and lock the same.

Wireless Internet Access Policy

Wireless high speed internet access is available from your own laptop or device. This service is available from the guest room or any public areas within the hotel lobby, bars and restaurants. Your device must be input of password to access wireless internet. Guests are required to contact Reception to collect the password.

Governing Law and Jurisdiction

Terms of usage herein is governed and explained in conformity with Indian law. Any dispute shall be under the, Bangalore, Karnataka jurisdiction.